The home (“smart”) working plan

Milan City Hall is the largest employer in the city, with approximately 14,000 employees operating in its various divisions and departments. During the pandemic the main need was to allow for most of them to work safely distanced while maintaining city services. In the new ordinary, there still exists a need to relieve congestion in transport (51% of city employees reside outside the city limits) and public spaces, but now the primary goal is to proceed to a widespread new conception of work for civil servants, allowing more personal freedom and the opportunity to better balance work, personal time and caregiving needs – in exchange for increased commitment and responsibility in their everyday work.

Happier and more relaxed employees with shorter commutes who are free to choose when to concentrate on work, whether at home or in other suitable spaces of their choosing, should guarantee better output and improved results. Home working is also a great way to improve the workforce’s digital and networking skills. This is how work becomes “smart”. Only a limited range of contact-based activities are excluded.

Milan City Hall issued revised criteria for remote working in May 2021. All employees, including middle and top management, can apply – if and when their activities are compatible with remote work. Each employee must sign an individual agreement with the head of his/her unit, detailing the maximum number of remote working days per month, the activities to be carried out and the expected, measurable results. Work may be performed between 7.00am and 9.00pm, for a daily maximum of 7.15 hours. On average, most employees work from home two days a week and spend the rest of their working time at the office. Employees in particular conditions can extend their home working quota.