Municipal Services

Age management in local administration

The project “Age management of Bolzano” concerns the generations’ management inside the municipal administration.
Areas of intervention include, for example, work and life balance, motivation, training, new staff recruitment, supports for employees close to retirement.
Within the project “Age management” and in relation to the health emergency Covid-19, the Municipal Administration has activated the smart working mode, with the intent to decrease contacts and movements. Currently about 50% of the administrative work is carried out in this way.

Bolzano

Punctuality

A criterion of punctuality has been agreed for setting up and finishing meetings.

Prats de Lluçanès

Flexible hours

The Association for Elder People (Casal d’avis) opens from 4 until 8 p.m., and its users have keys available so there’s no need for any municipal staff.

Prats de Lluçanès

Smart opening hours

The opening hours of the City Council are from 8 a.m. until 3 p.m., except Wednesdays – from 8 a.m. until 7 p.m. This is an uninterrupted service to citizens, but it also allows the staff to have lunch during a healthy time slot.

Prats de Lluçanès

Teleworking at the City Council

The City Council and the unions have an agreement where it is allowed to telework up to 10 days a month. The goal of this agreement is to promote an electronic administrative model and to optimize resources, while guaranteeing the quality and quantity of the services. Also, it serves as the working structure in cases of emergency, such as the lockdown decreed to avoid the spread of COVID-19.

Girona

Punctuality commitment

In 2015 the Punctuality Commitment initiative is introduced at the Girona City Council as a tool for self-assessment, in order to improve decisively the efficiency in the use of time in the facilities and the internal and external communication and participation channels of the City Council – such as meetings and official acts.

Girona

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