During the pandemic, Milan City Hall began accelerating existing efforts to help city employees balance work and personal time. Thanks to recent provisions in Italian law, the Administration has been able to deploy a vast project (POLA – Piano Organizzativo del Lavoro Agile) of home or remote working (known locally as “smart” working) for its workforce.

A recent survey found that 85% of remote workers find it difficult at times to work from home. These workers’ well-being is important to the Administration, which is trying to provide them with solutions that are respectful of their needs as well as of the quality and output of their work.

This project offers citizens a system of services from qualified personnel to ensure necessary social assistance and care support so citizens can stay at home even in summer.